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With millions of Android users worldwide still using the #GalaxyS7 at this time, it’s expected that there will always be someone who’ll encounter problems using this device. This doesn’t mean that the S7 is inherently defective. In fact, majority of issues are not really Samsung’s fault but more of the software, Android, side. With that being said, here are some of the issues that were reported to us about the Galaxy S7 for the past few days.
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If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: Galaxy S7 keeps saying SMS “sending failed”
Have a Samsung Galaxy S7 phone. Using Straight Talk service. Can send and receive texts using messaging that came with software. After each message sent, a few seconds later the app will report that send failed. Message to myself is received almost immediately and phone will show “sending” and eventually will say “send failed.” Frustrating not knowing whether message really went or not. — Spence
Solution: Hi Spence. First, you want to make sure that there’s no messaging app bug that causes the sending failed error. To do that, you want to clear the cache and data of the said app. Here’s how:
- Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
- Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
- Once in there, click on an application.
- You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
- You should now clearly see the Clear Cache and Clear Data buttons for the application.
Keep in mind that clearing an app’s data is the virtual equivalent of reinstalling the app so it will delete all your messages. Make sure to create a backup of your text messages before clearing the data of the messaging app.